TERMS OF AGREEMENT
European Bath | Kitchen | Tile & Stone is committed to providing every client with a professional, transparent, and enjoyable experience from beginning to end. The following policies explain our responsibilities and limitations as a wholesale distributor of bath, kitchen, tile, and stone products.
WARRANTIES
European Bath | Kitchen | Tile & Stone is committed to assisting clients with eligible warranty claims under the applicable manufacturer’s warranty. As the wholesale distributor, our role may include submitting the claim to the manufacturer and helping coordinate any remedy authorized by the manufacturer.
All products are covered solely by the warranties provided by their respective manufacturers. European Bath | Kitchen | Tile & Stone disclaims all other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.
European Bath | Kitchen | Tile & Stone shall not be responsible for incidental, indirect, special, or consequential damages. Any liability involving a product purchased from European Bath | Kitchen | Tile & Stone shall be limited to the original purchase price of that product. Nothing in this policy is intended to limit any rights or remedies the purchaser may have directly against the manufacturer.
PAYMENT & RETURNS
Payment is due in full at the time the order is placed.
Most unopened items returned in new and resalable condition within 30 days may be eligible for a refund or exchange. Approved returns are subject to the vendor’s policies and a minimum restocking fee of 35 percent, plus applicable freight charges.
Order changes requested after an order has been placed may also be subject to restocking, cancellation, or freight charges. Any remaining credit resulting from an approved order change may be issued as showroom credit.
Special orders, custom, made to order, discontinued, final sale, or otherwise restricted products may not be cancelled, returned, or refunded.
If your invoice mentions “Special Order-Non-Returnable” then it’s NOT RETURNABLE! No Exceptions!
Clients are responsible for reviewing all product selections and confirming measurements, specifications, quantities, finishes, compatibility, and installation requirements with their contractor or installer before placing an order.
Items that have been opened, installed, altered, damaged, or returned without proof of purchase may not be eligible for a refund or exchange.
INVENTORY & SPEACIAL ORDERS
European Bath | Kitchen | Tile & Stone does not maintain in-stock inventory of plumbing fixtures, tile, stone, replacement parts, or accessories. Products are specially ordered according to each client’s selected specifications, finishes, quantities, and project requirements.
Because products are ordered specifically for each project, all purchases are considered special orders and are nonreturnable and nonexchangeable unless otherwise approved in writing by the manufacturer.
Clients are responsible for confirming all measurements, quantities, finishes, product specifications, compatibility, rough-in requirements, and installation details before placing an order.
PRO TIP
Work closely with your contractor, plumber, installer, or designer to confirm that all measurements and specifications are exact before ordering products for installation.
Our team is happy to assist with product availability, estimated lead times, scheduling, and general project support. However, final installation requirements must be verified by the licensed trade professional completing the work.
DELIVERY & STORAGE
Orders may be shipped directly from the manufacturer to the project site or delivered to our warehouse for local pickup or delivery.
Direct-to-site delivery availability is determined by the manufacturer, product type, destination, access requirements, and freight carrier.
Local delivery is available throughout:
Las Vegas, North Las Vegas, Summerlin, Henderson, Centennial Hills, Boulder City, and Mountains Edge.
A standard delivery fee of $75 will apply. Deliveries outside these areas may be subject to additional mileage, freight, or handling charges.
Additional charges may apply for:
Gated communities and high-rise buildings
Limited-access locations
Oversized or heavy products
Special handling or equipment
Redelivery or extended wait times
Deliveries requiring additional personnel
Delivery dates and time windows are subject to warehouse staffing, carrier availability, product readiness, and site accessibility.
Clients or their authorized representatives must be present to receive, inspect, and sign for delivered merchandise unless prior arrangements have been approved.
WAREHOUSE & PICK UP HOURS
Orders delivered to our warehouse may be scheduled for local pickup once the client has been notified that the complete order, or an approved portion of the order, is ready.
Warehouse Hours
Monday through Friday
7:00 a.m. to 3:00 p.m.
Closed weekends and major holidays
Warehouse pickup must be scheduled in advance. Clients are responsible for arriving with an appropriately sized vehicle, protective materials, and sufficient assistance to safely load and transport their merchandise.
STORAGE
Short-term storage may be available depending on warehouse capacity and the size of the order and may acrue a monthly charge.
European Bath | Kitchen | Tile & Stone reserves the right to deny or limit storage when warehouse space is unavailable. Extended storage, split deliveries, or delayed pickup may be subject to additional fees.
Please speak with your dedicated showroom specialist for current storage availability and requirements.
TERMS OF AGREEMENT FORM
Our Terms of Agreement Form is available as a fillable PDF and may be downloaded using the button below.
The completed and signed form must be submitted before a purchase can be finalized. By signing the agreement, the client confirms that they have reviewed, understood, and accepted the policies provided.
The signed agreement will be retained on file and will apply to purchases made during the following 12 months. An updated form must be completed annually.
Completed forms may be submitted to info@europeanlv.com.